Internal
At 30e, delivering happiness is not limited to concerts and festival days, nor to event audiences. After all, happy people make others happy too!
For this reason, the company strives to create and maintain a healthy work environment that promotes overall health, stimulates human development, and fosters collaboration among people.
Press Play:
- Employees must build and maintain transparent, trust-based relationships and take responsibility for their roles, including reporting any mistakes to their immediate supervisor and correcting them;
- Everyone must respect diversity, act collaboratively and respectfully, and offer and receive help when necessary to contribute to the flow of information and the organizational culture.
Press Pause:
- It is important to avoid derogatory nicknames, offensive language, or loud voices;
- Also, refrain from any behavior that constitutes discrimination, moral or sexual harassment, and from engaging in any form of sexual harassment of visitors or clients, or allowing them to engage in such or any other embarrassing acts against 30e employees, or invading their privacy.
Stay Tuned:
- Discrimination is any attitude that excludes, separates, and demeans people based on prejudiced beliefs. This type of violence is generally practiced against lower-income populations, Black individuals, LGBTQIA+ people, people with obesity, women, people of other ethnicities and religions, and other social groups;
- Moral harassment is any abusive, repetitive, and prolonged conduct, expressed through behaviors, actions, words, gestures, sounds, or writing that may harm a person's dignity, personality or physical and mental integrity, leading to the degradation of the work environment or threatening the victim’s job;
- Sexual harassment is any form of unwanted sexual behavior in the workplace, in which the perpetrator, generally in a superior hierarchical position, uses their influence to obtain advantages, and can take two forms: by coercion, when the acceptance or rejection of a sexual advance influences decisions that are favorable or detrimental to the harassed person; or by intimidation, which includes behaviors that create a humiliating, intimidating or hostile work environment – tipically not directed at a specific person or group, and may include the display of pornographic material in the workplace;
- Sexual misconduct is the act of engaging in sexual behavior in the presence of someone, without their consent, and with the intent of satisfying one’s own or someone else’s sexual desires. Examples of sexual misconduct include: rubbing private parts against another person, forced kissing, touching oneself in public, among other behaviors.
Replay
It is the leadership's duty to set an example for their teams, provide guidance and supervision, correct mistakes, and respond to employees' questions and concerns.
With suppliers and service providers
Well-structured business relationships generate positive synergy through the coordinated efforts of those who make the show happen. To achieve this, it is essential to build and maintain respectful and professional relationships that are guided by the commercial agreement and applicable laws.
Press Play:
- Maintaining impartiality in purchasing and contracting processes;
- Offering equal competitive conditions to suppliers and service providers;
- Adopting objective contracting criteria, such as technical qualifications, price, quality, punctuality, experience, and good reputation;
- Monitoring and overseeing the activities of service providers and verifying the compliance and quality of purchased products to ensure adherence to contracts with 30e, the guidelines of this Code, and applicable laws.
Press Pause:
- Refusing personal benefits such as bribes, tips, gifts (including in the form of services), trips, or job offers to relatives as a means to obtain or maintain contracts with 30e;
- Sharing confidential information, including information about purchasing procedures and specifics of proposals from other participants in the competition.
Stay tuned:
It is allowed to accept only corporate promotional gifts from suppliers and service providers, as long as they are of small value, limited quantity, and given sporadically.
With clients
The audience is the soul of concerts and events, inspiring 30e to work with passion, always delivering unforgettable experiences that light up people’s eyes with joy.
Press Play:
- Ensuring that principles of good manners, such as courtesy and respect, are present in all interactions;
- Maintaining transparent communication and ensuring that all information is provided clearly and accurately;
- In cases of event cancellation, following the provisions of the Consumer Protection Code and/or specific legislation.
Press Pause:
- Favoring a client based on family, emotional, or business relationships, or as a result of promises, offers, or delivery of undue advantages;
- Engaging in misleading advertising, which involves false promises, lack of information, or exaggerated content;
- Responding rudely and unprofessionally to posts or comments on social media that criticize 30e, its partners, or any of its representatives.
Replay
Ticket sales intermediaries and payment providers must adopt strict information security protocols to ensure respect for customer privacy and protect their operations against breaches and unauthorized use of personal data.
With Government Agencies and Officials
30e takes a proactive stance in observing values and principles of ethics and integrity in its business, fully rejecting any practice of bribery, corruption, influence peddling, administrative advocacy, and abuse of prestige.
Press Play:
- Respecting the legislation and professional codes of ethics applicable to public servants, and prioritize transparency in all interactions;
- Reinforce 30e's anti-corruption values and practices in interactions with public officials to demonstrate that any inappropriate approach is unacceptable;
- When hiring public officials, former public officials, or other politically exposed individuals, apply the same selection and hiring criteria used by 30e for general candidates and third parties;
- Whenever possible, ensure that interactions with public officials are conducted by at least 2 (two) 30e employees;
- Third parties acting on 30e's behalf must report on interactions with public officials on behalf of the company, indicating, among other things, the name and position of the officials, the agency to which they are affiliated, the reason and agenda of the meeting, and date and location of the meeting.
Press Pause:
- Engaging in or contributing to practices that may violate anti-corruption laws or constitute influence peddling;
- Using intermediaries to conceal the identity of bribery or corruption beneficiaries;
- Engaging in, facilitating, or agreeing to fraudulent practices related to expediting permits, licenses, and authorizations;
- Providing tickets, credentials, or allow access of public officials to events without proper justification and unrelated to their official duties;
- Offering discounts or special conditions to public officials, or people related to them, that are not available to other customers;
- Allowing the use of 30e facilities for political campaigns or activities, or hold them at shows and events promoted by the company.
Stay tuned:
- Any action or omission intended to hinder or interfere with investigations or inspections by public agencies is prohibited, as are facilitation payments, which are small amounts paid to promote routine, non-discretionary government actions;
- Public agents, whether national or foreign, are those who hold a public mandate, position, job, or function, even if temporarily or without remuneration.
Replay:
30e employees, regardless of their position or role, must inform the Legal Department if they hold a public office, are subject to a quarantine, or intend to run for elected positions (municipal, state, or federal). They must also disclose to the Legal Department any plans to assume a leadership position in a political party, agency (e.g., the Department of Public Safety, the Department of the Environment), public company, mixed-capital company, the judiciary, an independent government agency, or multilateral institutions.
With the Press
30e values active, straightforward, and honest communication. However, communications on behalf of the company are limited to the Communications department, which aims to preserve the institutional message, strengthen relationships with internal and external audiences, and safeguard the company's reputation.
Press Play:
- Ensuring that press access to dressing rooms and controlled areas complies with safety regulations and agreements signed with artists and their agents;
- Facilitating interviews with artists and access to their agents;
- Using only the company's official communication channels for public statements and/or responses to statements made by artists and related third parties;
- Requesting authorization from 30e for any recording on its premises and respecting the image rights of its employees.
Press Pause:
- Granting interviews to media outlets, whether as an employee or a third party acting on 30e's behalf, without the company's prior and express authorization;
- Selling information about the company or its contracted artists to any media outlet;
- Issuing press credentials to individuals not affiliated with media outlets previously registered with 30e;
- Using 30e's name and brand without its prior and express authorization, or in violation of the brand usage guidelines.
With competitors
At 30e, competition is seen as a motivating tool for the pursuit of continuous improvement and innovation in events, and must be free, at all times, from practices that characterize unfair competition.
Press Play:
- Obtaining market information transparently and honestly;
- Maintaining a cordial and respectful relationship with competitors.
Press Pause:
- Entering into commercial agreements that may influence the manipulation of prices, costs, or business conditions;
- Enticing suppliers and employees of competitors, or offering or giving them anything of value with the intention of receiving an undue advantage.
With the Community
We recognize that 30e’s concerts and events can generate a variety of impacts, such as noise from musical performances and audiences, trash accumulation, and changes in local traffic. For this reason, we invest in processes and technologies that can reduce these interferences, preserving the well-being and tranquility of the community surrounding the event venues.
Press Play:
- Guiding the selection of event venues considering ease of access and the ability to accommodate diverse audiences, including from various sociocultural backgrounds;
- Adapting physical spaces for accessibility;
- Promoting the event through various media outlets and sectors;
- Promoting local and regional art in festivals;
- Seeking partnerships with institutions that share sustainability principles and expanding experiences in this area, including neighborhood associations to optimize communication and actions to address the impacts of events;
- Optimizing urban mobility and prioritizing the use of electric vehicles for transporting artists and production staff;
- Complying with public socio-environmental policies and internal regulations on the topic;
- Ensuring that events and shows have efficient waste management, prioritizing suppliers that adopt reverse logistics.
Press Pause:
- Parking in prohibited areas, including for unloading materials, especially blocking the driveways of neighbors near event venues;
- Engaging in obscene acts in public places, such as urinating in the street;
- Obstructing the fair economic development in the areas surrounding event venues;
- Disregarding known socio-environmental risks, as well as state and municipal legal guidelines regarding solid waste management.